Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited
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Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited
Welcome to our online Complaints Handling in Health and Care training course for front-line healthcare and social care providers. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
This course covers complaints handling in health and social care settings. Although most people have no problems when using health or social care services, sometimes things can go wrong.
If patients or service users are unhappy with the care or treatment they have received, they have the right to:
- Make a complaint,
- Have that complaint investigated, and
- Be given a full and prompt reply.
Certificate duration: 2 years
Entry requirements: No entry restrictions
Recommended prerequisites: N/A
Assessment type: End of course assessment
Assessment pass mark – 80% needed to pass and gain a CPD certificate
Cost(s) of assessment and certification – All costs included in the course price
Awarding/Accrediting body – CPD Certification Service (CPDUK)
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited.
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Description
Course aims
The aims and objectives of this online Complaints Handling in Health and Care training course are to improve learners’ understanding of how to handle complaints in health and social care settings.
Learning outcomes
On completion of this online Complaints Handling in Health and Care training course, the learner will know more about:
- The fundamental principles of complaints handling,
- Why it is important to handle complaints effectively,
- Understand why people complain,
- Understand why it is essential to understand customer needs when they complain,
- Steps for handling customer complaints,
- How to handle patient/service user complaints,
- Strategies for service recovery (following a complaint),
- How to handle difficult customers, and
- How to handle patient/service user feedback.
Why is online Complaints Handling in Health and Care training course important?
Staff should be aware that complaints are a top priority issue in your business; anyone who deals with them must have sufficient authority to resolve them completely.
Complaint handling training teaches the process and methodology needed to create effective customer complaints handling procedure to improve customer care, satisfaction and complaint resolution rates. Although no one likes being criticised, customer complaints provide an opportunity to identify and rectify specific problems in your business. They can also help you to develop your relationship with your customer by allowing you to demonstrate that you value their trade by taking their concerns seriously.
What is covered in this course?
This online Complaints Handling in Health and Care training course covers the following:
- An introduction to the critical principles of complaints handling,
- Why it is important to handle complaints effectively,
- Defining a complaint,
- Understanding why people complain,
- Identifying a complaint as a gift,
- Why it is essential to understand customer needs when they complain,
- Steps for handling customer complaints,
- Understanding customer characteristics,
- How to handle patient/service user complaints,
- Critical steps to handling complaints successfully,
- Why it is essential to understand what your customers/service users think,
- Strategies for service recovery (following a complaint),
- Some vital statistics relating to healthcare and social care complaints,
- How to handle difficult customers,
- How to handle patient/service user feedback,
- What happens if the complainant is unhappy?
- How to make a complaint (NHS and other services), and
- How to complain about adult social care services.
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited.
Who is this course for?
This online Complaints Handling in Health and Care training course should be completed by those who work in health and social care services including:
- NHS medical, nursing, AHP and care staff,
- Locum doctors and nurses,
- Locum allied health professionals (AHPs),
- Agency nurses,
- Agency workers,
- Healthcare assistants,
- Support workers,
- Care assistants, and
- Community services.
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited.
Requirements
Learn anywhere, anytime on any device.
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Complaints Handling in Health and Care - Level 1 - Online Course - CPD Accredited.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
